Delivery and Return

🔁 Return, Exchange & Refund Policy – makerznmarvelz.ca

At makerznmarvelz, we want your shopping experience to be clear and hassle-free. Please read our policies carefully.

🌐 Online Orders

We understand that shopping online can be uncertain, so we offer a limited return and exchange policy for your peace of mind.

🕒 Return & Exchange Window

  • You must contact us within 3 days of delivery to request a return or exchange.

  • If 3 days have passed since your order was delivered, we cannot process a return or exchange.

✅ Return Conditions

To be eligible for a return:

  • The item must be unused, in its original condition and packaging

  • You must use the same box or packaging it was shipped in

  • You must pay for return shipping

  • A return must be approved by our team in advance via email or phone

Once we receive and inspect the returned item, we will issue a refund for the product price, tax, and original shipping cost (if applicable).

🔄 Online Exchanges

If you want to exchange an online order:

  • Contact us within 3 days of delivery to request an exchange

  • Once approved, send the item back (you pay return shipping)

  • Once received and inspected, you may place a new order for the desired item

🚚 Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us immediately:

  • Send an email to support@makerznmarvelz.com or call us at +1 (647) 883-4038

  • Include clear photos of the item and packaging

  • We will review and offer either a replacement or refund, based on your preference

💳 Refund Processing

Approved refunds will be issued to your original payment method within 10 business days of receiving your return. Please allow additional time for your bank to process the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us.